NL repository
menu
검색
Library
Browse
Communities & Collections
By Date
Authors
Titles
Subject
My Repository
My Account
Receive email updates
Edit Profile
DSpace at EWHA
신산업융합대학
식품영양학과
Journal papers
View : 672 Download: 0
Drives for behavioral intentions in dining services: Frequent users vs. occasional users
Title
Drives for behavioral intentions in dining services: Frequent users vs. occasional users
Authors
Seo S.
;
Shanklin C.W.
Ewha Authors
서선희
SCOPUS Author ID
서선희
Issue Date
2008
Journal Title
Journal of Foodservice Business Research
ISSN
1537-8020
Citation
Journal of Foodservice Business Research vol. 10, no. 4, pp. 79 - 101
Indexed
SCOPUS
Document Type
Article
Abstract
This study examined differences in residents' evaluations of service quality, satisfaction, trust, commitment, and communication based on their relationship frequencies in continuing care retirement communities (CCRCs). This study surveyed independent living residents of two CCRCs in a Midwestern state. Significant influences were found in satisfaction with food, trust, commitment, and communication between frequent and occasional users in CCRCs without a meal requirement. Satisfaction with food influenced frequent users' intentions to eat more often in the dining room. Communication and satisfaction with food predicted occasional users' intentions to eat more often in the dining room. Dining service managers should identify specific strategies to enhance food quality and improve employee communication and interaction with residents. © 2008 by The Haworth Press.
DOI
10.1300/J369v10n04_06
Appears in Collections:
신산업융합대학
>
식품영양학과
>
Journal papers
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML
Show full item record
Find@EWHA
트윗하기
BROWSE
Communities & Collections
By Date
Authors
Titles
Subject