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Analysis of the Waiting Time in Clinic Registration of Patients with Appointments and Random Walk-Ins
- Title
- Analysis of the Waiting Time in Clinic Registration of Patients with Appointments and Random Walk-Ins
- Authors
- Kwak J.K.
- Ewha Authors
- 곽진경
- SCOPUS Author ID
- 곽진경
- Issue Date
- 2023
- Journal Title
- International Journal of Environmental Research and Public Health
- ISSN
- 1661-7827
- Citation
- International Journal of Environmental Research and Public Health vol. 20, no. 3
- Keywords
- appointments; clinic registration; healthcare; pooling; queues with different priorities; waiting of patients; walk-in
- Publisher
- MDPI
- Indexed
- SCIE; SSCI; SCOPUS
- Document Type
- Article
- Abstract
- Healthcare institutions generally use an appointment system. However, patients often need to receive medical services unexpectedly. If they visit a clinic without an appointment, they may have to wait for a long time, as their priority is low. In this study, we investigated whether the clinic registration system can be improved by separating the queues and resources for different types of patients. From our simulation results, we found that under a certain setup, the separation policy does not effectively reduce the walk-ins’ waiting time, nor improve the service. The study gives valuable managerial insights into the factors affecting patients’ waiting times. As the number of random walk-ins is relatively higher, the service times are longer, and the no-show rate of appointments is lower, separation may reduce the waiting time of walk-in patients. © 2023 by the author.
- DOI
- 10.3390/ijerph20032635
- Appears in Collections:
- 경영대학 > 경영학전공 > Journal papers
- Files in This Item:
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ijerph-20-02635.pdf(1.04 MB)
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