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Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
- Title
- Typology of people–process–technology framework in refining smart tourism from the perspective of tourism academic experts
- Authors
- Chen; Zhaoyu; Chan; Irene Cheng Chu; Mehraliyev; Fuad; Law; Rob; Choi; Youngjoon
- Ewha Authors
- 최영준
- SCOPUS Author ID
- 최영준
- Issue Date
- 2024
- Journal Title
- Tourism Recreation Research
- ISSN
- 0250-8281
- Citation
- Tourism Recreation Research vol. 49, no. 1, pp. 105 - 117
- Keywords
- people–process–technology framework; smart people; smart planning; smart technology; Smart tourism
- Publisher
- Taylor and Francis Ltd.
- Indexed
- SCOPUS
- Document Type
- Article
- Abstract
- Smart tourism is receiving growing attention among scholars and practitioners as it advances tourism development and enhances travel experience. Existing research focuses on various technological applications and opinions from users and suppliers. However, discussions from the perspective of academic experts on smart tourism are scarce. In addition, most studies focus on only a single aspect of either people, planning process, or technological components of smart tourism. On the basis of the people–process–technology (PPT) framework and in-depth interviews with tourism academic experts, this study argues that the successful development and implementation of smart tourism involves the integration of and interactions among people, process, and technology. Such insights can contribute to the current literature in understanding smart tourism management and the relevant practices with a collaborative mechanism combining all these components. © 2021 Informa UK Limited, trading as Taylor & Francis Group.
- DOI
- 10.1080/02508281.2021.1969114
- Appears in Collections:
- 신산업융합대학 > 국제사무학과 > Journal papers
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