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신산업융합대학
국제사무학과
Journal papers
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Exploring request emails in English for business purposes: A move analysis
Title
Exploring request emails in English for business purposes: A move analysis
Authors
Park S.
;
Jeon J.
;
Shim E.
Ewha Authors
전지현
;
박상희
SCOPUS Author ID
전지현
; 박상희
Issue Date
2021
Journal Title
English for Specific Purposes
ISSN
0889-4906
Citation
English for Specific Purposes vol. 63, pp. 137 - 150
Keywords
Business English as a lingua franca
;
Email
;
Genre
;
L2 writing
;
Move analysis
;
Request
Publisher
Elsevier Ltd
Indexed
SSCI; SCOPUS
Document Type
Article
Abstract
This study examined request emails written by Korean professionals (L2 writers) and American professionals (L1 writers) in the workplace. A total of 60 emails (30 from Korean and 30 from American employees) were collected using an online survey administered through Qualtrics. All emails were analyzed using NVivo, Lexical Complexity Analyzer, and L2 Syntactic Complexity Analyzer. Cross-cultural differences between the L1 and L2 writers’ request emails were examined focusing on 1) move frequency; 2) move sequence; and 3) move length and associated lexical and syntactic features. The results showed that while the L1 professionals tended to use supportive moves such as promising compensation and complimenting the addressee, the L2 professionals tended to make their request more concisely, using direct language. This study provides an intercultural understanding of request emails in the business English as a lingua franca context from cross-cultural perspectives, referring to relevant interpersonal communication theories, with implications for L2 business writing in the field of English for business purposes. © 2021 Elsevier Ltd
DOI
10.1016/j.esp.2021.03.006
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