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E-catalog evaluation criteria and their relative importance

Title
E-catalog evaluation criteria and their relative importance
Authors
Kim G.-M.Lee G.-S.
Ewha Authors
김경민
SCOPUS Author ID
김경민scopus
Issue Date
2003
Journal Title
Journal of Computer Information Systems
ISSN
0887-4417JCR Link
Citation
vol. 43, no. 4, pp. 55 - 62
Indexed
SCIE; SCOPUS WOS scopus
Abstract
Although e-catalog is a central component of e-commerce sites, there has been little research on how to develop an effective e-catalog. The purpose of this research is to develop an e-catalog evaluation model that provides prioritized criteria for e-catalog development and evaluation. Using Analytic Hierarchical Process (AHP) methodology, a hierarchy of e-catalog evaluation criteria is constructed and their relative importance are identified. To check the validity of the evaluation model, the e-catalog of the selected e-commerce sites are evaluated using the model and the evaluation scores of the e-catalogs are compared with customer satisfaction rates of the sites. The results show that the e-catalog with a higher evaluation score has a better customer satisfaction rate. Based on the results, it is cautiously concluded that this study provides guidelines for developing an effective e-catalog that yields a higher customer satisfaction.
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경영대학 > 경영학전공 > Journal papers
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