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Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors

Title
Workplace stress and job satisfaction among child protective service workers in South Korea: Focusing on the buffering effects of protective factors
Authors
Chung, YoungsoonChun, JongSerl
Ewha Authors
정영순전종설
SCOPUS Author ID
정영순scopus; 전종설scopus
Issue Date
2015
Journal Title
CHILDREN AND YOUTH SERVICES REVIEW
ISSN
0190-7409JCR Link1873-7765JCR Link
Citation
vol. 57, pp. 134 - 140
Keywords
Workplace stressorsProtective factorsJob satisfactionChild protective service workersSouth Korea
Publisher
PERGAMON-ELSEVIER SCIENCE LTD
Indexed
SSCI; SCOPUS WOS scopus
Abstract
The aim of this study was to examine the relationships among workplace stressors including role ambiguity, role conflict, and role overload; organizational protective factors such as rapport with supervisor and client-centered supervision; personal protective factors including prosocial behavior and problem-focused strategies; and job satisfaction among a sample of Child Protection Services (CPS) workers in South Korea. Using a path analysis, the current study verified that rapport with supervisor, client-centered supervision, prosocial behaviors, and problem-focused strategies were protective factors among South Korean CPS workers; however, as protective buffers, each of these factors functioned differently against each stressor. We found that rapport with supervisor was a prominent protective factor against both role ambiguity and role conflict; problem-focused strategies had a protective effect against role ambiguity; and prosocial behavior and problem-focused strategies had other direct effects on job satisfaction. Based on our findings, we suggest implementing effective strategies to further develop rapport with supervisor, prosocial behavior, and problem-focused strategies for the purpose of increasing job satisfaction among CPS workers. (C) 2015 Elsevier Ltd. All rights reserved.
DOI
10.1016/j.childyouth.2015.08.007
Appears in Collections:
사회과학대학 > 사회복지학전공 > Journal papers
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