Stipended volunteers: Their goals, experiences, satisfaction, and likelihood of future service

Abstract

Goal setting theory predicts that the initial needs, interests, and aspirations that volunteers bring to organizations are guiding forces in their work behaviors. Other theorists argue that environmental constraints and conditioned responses to positive or negative reinforcement of earlier behaviors are better predictors of subsequent behaviors than initial goals. In this study, the relationship of initial goals to subsequent service outcomes, satisfaction, and intention to volunteer was empirically investigated. Among a sample of 362 AmeriCorps members, the goals that stipended volunteers brought to their service were found to influence outcomes related to those goals 1 year later. Self-esteem was an important moderator of the relationship between goals and outcomes. The overall match of goal importance to goal achievement predicted both satisfaction and likelihood of future volunteering. The results have implications for research on volunteers and volunteer management.