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Effects of leaders' motivational language on employee performance: A mediation model using Korean bank tellers

Title
Effects of leaders' motivational language on employee performance: A mediation model using Korean bank tellers
Authors
Ahn J.-H.Jeon J.Park K.
Ewha Authors
전지현박경옥
SCOPUS Author ID
전지현scopus
Issue Date
2017
Journal Title
Information (Japan)
ISSN
1343-4500JCR Link
Citation
Information (Japan) vol. 20, no. 10, pp. 7241 - 7248
Keywords
Adaptive performanceDecision-makingMotivational languageSelf-efficacy
Publisher
International Information Institute Ltd.
Indexed
SCOPUS scopus
Document Type
Article
Abstract
The purpose of this study is to understand the impact of leaders' motivational language on their subordinates' performance. Using a sample of 180 Korean bank tellers, we examine the effects of motivational language (direction-giving, empathetic, and meanmg-making language) on performance (decision-making and adaptive performance) mediated by self-efficacy. The findings reveal that (a) self-efficacy partially mediates the relations between leaders' motivational language and bank tellers' decision-making; and (b) self-efficacy fully mediates the relations between leaders' direction-giving and empathetic motivational language and bank tellers' adaptive performance, whilst partially mediates between bank tellers' meaning-making motivational language and adaptive performance. © 2017 International Information Institute.
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신산업융합대학 > 국제사무학과 > Journal papers
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