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Development of smart plug service based on service design approach

Title
Development of smart plug service based on service design approach
Authors
Kim Y.Ryoo H.Y.
Ewha Authors
류한영김영미
SCOPUS Author ID
류한영scopus
Issue Date
2017
Journal Title
Information (Japan)
ISSN
1343-4500JCR Link
Citation
Information (Japan) vol. 20, no. 11, pp. 8093 - 8100
Keywords
Service designSmart plug serviceSmart plug service scenario
Publisher
International Information Institute Ltd.
Indexed
SCOPUS scopus
Document Type
Article
Abstract
Along with the fourth Industrial Revolution, the manufacturing industry is pursuing the differentiation from the previous manufacturing system, seeking profit via not only producing the goods but also servitizing the products. However, there are rare cases that customer oriented service is developed and provided by integrating the product and the service to provide the maximum utility to customers, in a situation where new services, such as Internet of Things(IoT), are created by connecting tangible and intangible objects. This study tried to find the innovative direction for manufacturing by developing smart plug with networking function using service design approach. At discovery phase, business model canvas was used to clarify the smart plug business environment, and at definition phase, total 14 service concepts were drawn to provide the direction of service. Also, 32 scenarios were created to expend service concept to various forms at the development phase, and lastly, at delivery phase, 10 smart plug services that will be feasible in near future were proposed. Covering customer value and needs, this study result will become a meaningful reference when planning service of a product with great touch point. © 2017 International Information Institute.
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신산업융합대학 > 융합콘텐츠학과 > Journal papers
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