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Satisfaction and expressed needs of pharmaceutical care services and challenges recognized by patients in South Korea

Title
Satisfaction and expressed needs of pharmaceutical care services and challenges recognized by patients in South Korea
Authors
Kang J.Rhew K.Oh J.M.Han N.Lee I.-H.Je N.K.Ji E.Lee E.Yoon J.-H.Rhie S.J.
Ewha Authors
이정연
SCOPUS Author ID
이정연scopus
Issue Date
2017
Journal Title
Patient Preference and Adherence
ISSN
1177-889XJCR Link
Citation
vol. 11, pp. 1381 - 1388
Keywords
NeedsPatient perspectivePharmaceutical care serviceSatisfaction
Publisher
Dove Medical Press Ltd.
Indexed
SCIE; SCOPUS WOS scopus
Abstract
Purpose: To assess the degree of satisfaction and expressed needs of pharmaceutical care services in patients with chronic diseases and explore the factors related to the needs from patients’ perspectives for the further development of pharmaceutical care service models. Patients and methods: A cross-sectional survey of 220 patients (mean age ± SD: 61.3±13.1, male:female: 104:116) was conducted. The questionnaire was structured to measure patients’ degree of satisfaction and expressed needs using a 5-point Likert scale. Additionally, preferred duration, methods of service delivery, and willingness to pay were surveyed. Responses were analyzed using an ordinal regression method to predict factors that were related to pharmaceutical care services. Results: Sixty-seven patients had experienced pharmaceutical care services. Their satisfaction levels were high in all categories; however, there were no significant differences between categories. The levels of expressed needs were similar among categories without significant differences. The preferred delivery method was a face-to-face conversation combined with being provided with written information (53.2%). The preferred duration was ≤10 min (70.5%). About 48% of the patients showed willingness to pay for the service. Education level and region influenced patients’ needs. Conclusion: The satisfaction and needs of pharmaceutical care services was very positive; however, noticing only a third of patients experienced pharmaceutical care services, this may indicate a lack of awareness and less appreciation of pharmacists by patients. Details concerning patients’ awareness and the value of pharmaceutical care services require further investigation. © 2017 Kang et al.
DOI
10.2147/PPA.S141562
Appears in Collections:
약학대학 > 약학과 > Journal papers
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