View : 90 Download: 90

Emotional labor and dysmenorrhea in women working in sales and call centers

Title
Emotional labor and dysmenorrhea in women working in sales and call centers
Authors
Cho I.-J.Kim H.Lim S.Oh S.-S.Park S.Kang H.-T.
Ewha Authors
김현주
SCOPUS Author ID
김현주scopus
Issue Date
2014
Journal Title
Annals of Occupational and Environmental Medicine
ISSN
2052-4374JCR Link
Citation
vol. 26, no. 1
Keywords
Call center workerDysmenorrheaEmotional laborEmotive dissonanceEmotive effortSales worker
Publisher
BioMed Central Ltd.
Indexed
SCOPUS scopus
Abstract
Objectives: This study was conducted to investigate the association between emotional labor and dysmenorrhea among women working in sales and call centers in Seoul, South Korea. Methods: Working women in sales jobs and call centers in Seoul were interviewed face-to-face by well-trained interviewers. In total, 975 participants were analyzed in the final model. Emotional labor was measured using a constructed questionnaire with two components: an emotive effort component with three questions and an emotive dissonance component with five questions. To examine the association between emotional labor and dysmenorrhea, chisquared tests and logistic regression were applied. Results: The prevalence of dysmenorrhea among sales workers and call center workers were 43.0% and 61.1%, respectively. The adjusted odds ratios (OR) of emotive effort and emotive dissonance for dysmenorrhea in call center workers were 1.88 (95% confidence interval [CI], 1.07-3.28) and 1.72 (95% CI, 1.13-2.63), respectively. The adjusted OR of emotive effort and emotive dissonance for dysmenorrhea in sales workers were 1.71 (95% CI, 0.92-3.16) and 1.15 (95% CI, 0.67-1.98), respectively. Conclusions: Emotional labor was found to be associated with dysmenorrhea in call center workers. Further studies to investigate other factors, such as management strategies and the relationship between emotional labor and dysmenorrhea, are needed to support interventions to prevent dysmenorrhea that will further promote the quality of health and life of working women. © Cho et al.; licensee BioMed Central Ltd.
DOI
10.1186/s40557-014-0045-9
Appears in Collections:
의료원 > 의료원 > Journal papers
Files in This Item:
emotional labor.pdf(360.34 kB)Download
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE