View : 47 Download: 0

The value of information sharing in capacity allocation in serial service operations

Title
The value of information sharing in capacity allocation in serial service operations
Authors
Kwak J.K.
Ewha Authors
곽진경
SCOPUS Author ID
곽진경scopus
Issue Date
2016
Journal Title
Journal of Applied Business Research
ISSN
0892-7626JCR Link
Citation
vol. 32, no. 5, pp. 1459 - 1464
Keywords
Capacity allocationInformation sharingSerial service operations
Publisher
CIBER Institute
Indexed
SCOPUS scopus
Abstract
In this study, we investigate the value of information sharing in serial service operations. When services are offered sequentially in two stages, we may use the demand information from the previous period in assigning servers at each stage. This study compares an information-based policy with a basic policy for capacity allocation in serial service operations in order to explore the value of information shared between the two stages. Among several possible candidates for an information-based policy, we chose an assigning rule such that the number of servers at the latter stage is determined by the number of customers served out of the prior stage in the previous period. On the other hand, the basic policy is designated as an assigning rule such that the two stages have the same constant number of servers through all periods. Assuming independent and identically distributed Normal demands with various parameters, we conducted computational experiments to compute the cost savings from using the information-based policy over the basic policy. The cost of using each policy includes the labor cost and the waiting cost. The results show that the cost savings of information sharing are relatively low and that the value of information sharing increases with demand variability or with unit waiting cost. These results give us some managerial insights on capacity allocation in serial service operations. © by author(s).
DOI
10.19030/jabr.v32i5.9772
Appears in Collections:
경영대학 > 경영학전공 > Journal papers
Files in This Item:
There are no files associated with this item.
Export
RIS (EndNote)
XLS (Excel)
XML


qrcode

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.

BROWSE