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The Effect of Robot Appearance Types and Task Types on Service Evaluation of a Robot

Title
The Effect of Robot Appearance Types and Task Types on Service Evaluation of a Robot
Authors
Choi J.J.Kwak S.S.
Ewha Authors
곽소나
SCOPUS Author ID
곽소나scopus
Issue Date
2015
Journal Title
ACM/IEEE International Conference on Human-Robot Interaction
ISSN
2167-2148JCR Link
Citation
vol. 02-05-March-2015, pp. 121 - 122
Keywords
Human-oriented robothuman-robot interactionproduct-oriented robotsocial contexttask-oriented context
Publisher
IEEE Computer Society
Indexed
SCOPUS scopus
Abstract
Robot's appearance types could be classified into two types: human-oriented and product-oriented. Human-oriented robot resembles human's appearance whereas product-oriented robot is an intelligent product that robotic technologies are integrated into existing product. In this study, we investigated the impact of two robot appearance types and two task types on service evaluation of a robot. We executed a 2 (robot appearance types: human-oriented vs. product-oriented) x 2 (robot task types: social context vs. task-oriented context) mixed-participants experiment design (N=48). In the case of social context, people evaluated the service provided by a human-oriented robot better than by a product-oriented robot while in the case of task-oriented context, they evaluated the service provided by a product-oriented robot more positively than by a human-oriented robot. Implications for the design of human-robot interaction are discussed. © 2015 Authors.
DOI
10.1145/2701973.2701987
ISBN
9781450333184
Appears in Collections:
조형예술대학 > 산업디자인전공 > Journal papers
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