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A validation study on the translated Korea version of emotional labor scale (ELS) in hospitality organizations

Title
A validation study on the translated Korea version of emotional labor scale (ELS) in hospitality organizations
Authors
Jang E.H.Park D.Lee D.H.Lee D.Choi Y.H.
Ewha Authors
최윤희
SCOPUS Author ID
최윤희scopus
Issue Date
2015
Journal Title
Indian Journal of Science and Technology
ISSN
0974-6846JCR Link
Citation
vol. 8, pp. 129 - 134
Keywords
Emotional laborHospitality emotional laborHospitality employee
Publisher
Indian Society for Education and Environment
Indexed
SCOPUS scopus
Abstract
Background/Objectives: To validate the Korea version of the emotional labor scale, an instrument widely used to understand how professionals working with people face emotional labor in hospitality organizations. Methods/Statistical analysis: The objective of this research was to translate and to test the reliability and validity of the 3 types ELS in Korea. An observational, cross-sectional and multicenter survey was used. Health care providers (n=205) completed the selfreported ELS. Data was gathered at 3 hospitals during Oct. 2013 after obtaining an informed consent. Results: Exploratory Factor Analysis (EFA)& Confirmatory Factor Analysis (CFA) were estimated in order to test the factors structure of the scale. The internal consistency coefficients from the three studies, ranging from.69 to.94, evidence the reliability of the 3 types ELS. Among them, ELS by Brotheridge and Lee4 revised 2011, the most appropriate in the results of EFA. The results of the CFA confirm a factor structure of the scale with two subscales. Conclusion/Application: Evidence was also provided for convergent and discriminant validity. The paper concludes with a discussion of potential applications of the scale.
DOI
10.17485/ijst/2015/v8iS5/62026
Appears in Collections:
의학전문대학원 > 의학과 > Journal papers
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