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More effective transfer of competitor and customer intelligence: Mediating roles of common knowledge sharing and source credibility

Title
More effective transfer of competitor and customer intelligence: Mediating roles of common knowledge sharing and source credibility
Authors
Rakthin S.Calantone R.J.Choi S.
Ewha Authors
최승호
SCOPUS Author ID
최승호scopus
Issue Date
2012
Journal Title
KMIS 2012 - Proceedings of the International Conference on Knowledge Management and Information Sharing
Indexed
SCOPUS scopus
Abstract
This research study examines the antecedents of competitor and customer intelligence transfer process between front-line and support personnel. Using structural equation analysis, the authors analyzed relationships among seven constructs-ties, motivation, supportive corporate culture, inter-departmental relationship, perception of common knowledge sharing, source credibility, and a transfer of competitor and customer intelligence. Hypotheses were tested among business executives and managers in four organizations in Thailand. The findings support the partially mediating effects of perception of common knowledge sharing and source credibility on a relationship between the antecedents and a transfer of competitor and customer intelligence.
ISBN
9789898565310
Appears in Collections:
경영대학 > 경영학전공 > Journal papers
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