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Mandatory usage of mobile IS by unsophisticated users: Welfare and compatibility with work

Title
Mandatory usage of mobile IS by unsophisticated users: Welfare and compatibility with work
Authors
Kim Y.-Y.Yang H.-D.Ahn J.
Ewha Authors
양희동
SCOPUS Author ID
양희동scopus
Issue Date
2009
Journal Title
Information Resources Management Journal
ISSN
1040-1628JCR Link
Citation
vol. 22, no. 4, pp. 45 - 63
Indexed
SCOPUS scopus
Abstract
This study investigates the factors that influence the user's (postal workers') welfare in using personal digital assistants (PDAs) that were implemented by mandate in the Korea Postal Services (KPS). The authors propose to expand our perspective towards users' welfare that becomes vulnerable when information systems (IS) are implemented by mandate, and suggest user satisfaction with IS as the appropriate measure of success. The authors are especially interested in the mandatory introduction and implementation of IS in organizations where users of such information systems are unsophisticated with limited educational background or IS experience, and whose job is relatively simple and labor-intensive. They hypothesized that information quality, system quality, and perceived usefulness are important factors for user satisfaction with mandatory IS. They also found that compatibility with work is a critical mediator through which the independent variables make significant influence on user satisfaction. Copyright © 2009, IGI Global.
DOI
10.4018/irmj.2009061903
Appears in Collections:
경영대학 > 경영학전공 > Journal papers
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