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Developing a Crisis Management Index: Applications in South Korea

Title
Developing a Crisis Management Index: Applications in South Korea
Authors
Kim, YungwookCha, HeewonKim, Jangyul Robert
Ewha Authors
김영욱차희원
SCOPUS Author ID
김영욱scopus; 차희원scopus
Issue Date
2008
Journal Title
JOURNAL OF PUBLIC RELATIONS RESEARCH
ISSN
1062-726XJCR Link1532-754XJCR Link
Citation
vol. 20, no. 3, pp. 328 - 355
Publisher
ROUTLEDGE JOURNALS, TAYLOR & FRANCIS LTD
Indexed
SSCI; SCOPUS WOS
Abstract
The purpose of this study is to develop a crisis management index that can gauge a corporation's integrated crisis management capabilities. Although most crisis management models have been devised in Western countries, no full-scale crisis management index has been developed outside the Western hemisphere. This study deploys multiple research stages that reflect the characteristics of crisis management. First, the study validates index items through an extensive literature review, in-depth interviews, and professional audits. The dimensions of the index items are evaluated through an exploratory factor analysis and verified with construct validity through a confirmatory factor analysis. The final index dimensions-the organizational strategy, the organization system and culture, and the execution and communication-were applied to the case of South Korean corporations, and the implications based on their index scores are discussed.
DOI
10.1080/10627260801962962
Appears in Collections:
사회과학대학 > 커뮤니케이션·미디어학전공 > Journal papers
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