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공공도서관의 E-learning 서비스 발전 방안에 관한 연구

Title
공공도서관의 E-learning 서비스 발전 방안에 관한 연구
Other Titles
A Study of Planning to Develop E-learning Service in Public Libraries
Authors
김지현
Issue Date
2006
Department/Major
대학원 문헌정보학과
Publisher
이화여자대학교 대학원
Degree
Master
Advisors
정연경
Abstract
정보사회의 빠른 환경 변화에 적응하기 위해 사람들은 계속 교육의 필요성을 느끼고 살아가고 있으며, 이러한 시대에 공공도서관은 지역사회의 정보 제공기관이자 평생교육기관으로서 변화된 환경에 맞는 새로운 서비스로 이용자들의 정보환경에 부응하고 있다. 최근 공공도서관에서는 이용자들의 e-learning을 가능하게 하는 e-learning 서비스를 실시하고 있는데 아직은 서비스 도입 초기단계로 e-learning 서비스의 장점을 잘 살리지 못하고 있다. 본 논문에서는 공공도서관의 e-learning 서비스의 의의를 고찰하여 보고 현재의 서비스 제공 현황 및 서비스 운영과 이용 실태를 분석하여, 서비스 이용이 활성화 될 수 있는 방안을 모색하고자 하였다. 연구방법으로는 문헌연구와 사례연구, 설문조사를 실시하였다. 문헌연구에서는 서비스의 개념, 필요성, 운영요소 등을 고찰하였고, 사례연구에서는 학습컨텐츠 관리시스템을 갖추어 놓고 서비스 하는 11개 도서관을 사례연구대상 도서관으로 선정하여 이들 공공도서관의 서비스 제공 현황을 분석하였으며, 설문조사에서는 연구대상 도서관의 서비스 담당자와 이용자를 대상으로 서비스 운영과 이용 실태 및 인식을 조사하였다. 그리고 이들 현황 분석을 토대로 서비스 활성화 방안을 제시하였다.;Continuing education is needed to adapt to fast environmental change in information society. To achieve their needs, public libraries provide new service to fit the changing environment as an information provider and a lifelong education provider in the community. This study set out to consider the implications of e-learning service at public libraries, to analyze the current situation, operation, and uses of the service, and to search for the ways to activate e-learning service by identifying current problems with the operation and suggesting to improve measures. For those purposes, literature review, case study, and survey were conducted. For literature review, the concept, characteristics, operational elements, and usefulness of service were reviewed. In case study, 11 public libraries providing e-learning service with a learning contents management system were investigated, and their practice was analyzed. Finally, a questionnaire was distributed to those who were in charge of e-learning service at public libraries and users to ask about the service operation, uses, and perception. The results were then used to identify the problems with the service operation and to suggest improvement and activation measures. The current situation and perception of e-learning service at a public library were as follows; First, e-learning service started to take place at a public library around 2002 and was mostly taken care of by the librarian in charge of digital data room under data service department. The service via a small banner was available, and most of the contents were for adults. The surveyed libraries differed significantly in the number of contents. The subjects of the contents were usually language and IT, and they adopted the learning contents management system to provide the contents. Second, e-learning service at the public libraries was perceived by 21.8% of the respondents, 53.7% of whom had experience of using the service. They usually used the contents to help themselves with career and job searching. Both the service providers and users showed positive ideas about the need, usefulness, and potential development of e-learning service at a public library. The current situation and operation of the service were analyzed, and the results were used to identify the problems with e-learning service operation. The biggest problem was the absence of goals and service operation rules, which was followed by lack of accurate understanding and interactive reference service. In addition, the promotions were not enough, the access points were not convenient, and the contents were concentrated on certain subjects. The ways to resolve the problems and activate the service were suggested in terms of service operation and support. The measures in service operation should reflect the followings ; First, the goals of the service should be established clearly, and the service operation rules should be set accordingly and specifically. Second, the service access points should have a common name so that the user can use it more smoothly. The points should be on the main menu and presented different to user groups for more convenience. Third, contents should cover wider areas through user analysis. Public libraries can purchase contents on certain areas of their own specialization, integrate the concerned sites, and provide VOD service of their culture programs. Fourth, online tutoring will be helpful to provide interactive reference service and manage service and customers via monitoring. The measures in service support are as follows; First, a support group should be formed to integrate the planning, development, and operation of e-learning service so that the service can have more efficiency in operation. Second, a learning community will promote interactions among the users. Third, educational programs for the service providers must be developed so that they will receive more training and provide better service. Fourth, a variety of promotional ideas should come out both for the Web users and offline users.
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